Vetting a telemarketing company is crucial to ensure that they align with your business goals and values. Here are some key steps to properly vet a telemarketing company:
#1 - Understand Their Company Culture and Longevity
The culture of the telemarketing company will reflect in their work and how they treat your customers, as well as how they treat YOU as a customer. Be sure to check for any legal issues, tax evasion issues, and BBB complaints. We here at TeleContact Resource Services have been an A+ rated business with the BBB for over 30 years.
#2 - Ask About Their Hiring Practices
Learn about their screening standards and how they select their team members. We here at TeleContact Resource Services understand that we are an extension of your company, so we ensure that all of our employees are professionals, and represent your company with the utmost integrity.
"Before entering into any sort of agreement with a company, do your research. The onus is on you to vet them thoroughly."
— Richard Branson, Founder of Virgin Group
#3 - Review Their Track Record
Ask for averages of past results to understand what you can expect from them. While no telemarketing company can offer you an iron clad guarantee, as each campaign has different variables, you can get an idea of their average performance levels.
#4 - Consider Legal Compliance
Ensure the telemarketing company adheres to all relevant laws and regulations, such as the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) lists.
#5 - Ask for References
Speak with current or past clients to get firsthand feedback on their experience with the telemarketing company. We are happy to provide references upon request!
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