Who We Are
The idea behind TeleContact Resource Services was formed in late 1993. Owner, Julie Hutchings had been working as an independent consultant for many local Modesto, CA companies, providing assistance and training of their in-house telemarketing staff. In talking with the owners and managers of these organizations, it was soon realized that both time and money could be saved if the telemarketing was outsourced.
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In April 1994, Julie opened a new call center – TeleContact Resource Services. With the support of some of the leading companies in the financial and insurance industries, TeleContact Resource Services quickly became one of the leading telemarketing firms in the United States.
Sales and Customer Service
Our Account Managers are experts at helping you define your target markets, acquire pre-qualified prospect lists, script development, and overall campaign management.
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Go beyond simple outbound calling with our creative and innovative telemarketing solutions. Since 1994, our experts have produced high quality marketing campaigns that have produced millions of dollars in new business revenue for our clients. Contact us for a free, no obligation consultation.​​
Account Manager:
Melanie Paul
Account Manager:
Terese Cantu
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Account Manager:
Manny Garcia
Sales Support:
Evan Sylvia
Administration
Most everyone on our administrative team started as a call center agent and worked their way up. You won't find this much experience in the telemarketing business anywhere!
Seasoned professionals dedicated to taking care of our family of employees and our customers!
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Starting out with 4 part-time employees in 1994, we've grown to over 180 call center seats, but we have kept a small business culture.
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Directory:
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Julie Hutchings - CEO
209.548.4306
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June Griffith - Vice President
209.548.4302
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Alice Martinez - Finance
209.548.4305
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David Schwerdtfeger - IT
209.548.4304
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Sandy Keys- HR
209.548.4340
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Call Center
This is where the MAGIC happens...
We strive to go above and beyond the expectations of our clients by producing high quality, qualified, verified, appointments, leads, and results. Nearly all of our management started right here and worked their way up. We promote from within! Find out how to become a member of the TRS family of employees, or contact us for a free, no obligation consultation!
Dedicated and trained to produce high quality results for you!
Call Center Manager:
Tabatha Fisher
Quality Control Manager:
Susan Burr
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Our Team Trainer:
Jessica Maynard
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Our Training and Recruiting:
Amanda Rodriguez
We Must Be Doing Something Right!
Proven track record
Benefits of TRS Telemarketing
With over 30 years in the telemarketing business, combined experience of 60+ years, and an A+ Rating as an Accredited Member of the Better Business Bureau, we have partnered with clients in multiple industries across the nation. Our entire staff is 100% American and based out of Riverbank, California, to ensure the success of our campaigns. We do not employ off shore or near shore agents. Our agents are commissioned based on the success of the campaigns they are calling on, and we 100% guarantee our quality so that our clients can realize the highest possible ROI.
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A customized campaign that fits your exact requirements.
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Exclusive Sales Appointments resulting in Higher Closing Rates
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Stronger ROI - Most clients see a 200%-400% annual ROI
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Physical Appointments, Live Transfers, Phone Appointments, Web Meetings, Subscribers, Voice Verified Pay Per Lead
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Quality Assurance - Verified & Recorded
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100% U.S. based call agents
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Flexible Pricing Plans
Your Growth Is Our Priority
At TeleContact Resource Services we are more than just a full service marketing agency – we aim to be your exclusive marketing partner. While there are hundreds of companies who claim to match our level of expertise, we boast service levels and a track record that you won't find anywhere else.
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Experience – Having been in business for over 30 years, we've worked with thousands of companies across more than 50 different industries with proven results. Our continued success has allowed us to be named as one of Inc. magazine's 5,000 fastest growing companies in America.
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Quality – Since 1994 we've been an Accredited Member of the Better Business Bureau and boast an A+ rating.
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Exclusivity – Of the more than 1 million appointments we've generated for our clients, not one of them has been shared with their competitors. Because we don't share activity across accounts, our clients are able to see higher closing rates at a lower cost per conversion than other forms of lead generation. ROI – We understand that in order to become your long term marketing partner your business needs to generate a strong return on investment. Our 92% retention rate is based largely on the fact that we've helped our clients generate millions of dollars in new business revenue.